User Rights & Responsibilities Charter
At BridgeHub Agency, we approach intercultural care as a profound commitment to respect, human compassion, and ethical rigor. We prioritize and honor your role as an active, autonomous User of our coordination and logistical services, ensuring your well-being, dignity, and decisions remain paramount.
At BridgeHub Agency we care for our environment. This document was generated digitally to reduce paper footprint. If printing is strictly necessary, please try to print on both sides.
USER RIGHTS
As a user of BridgeHub Agency, you are entitled to:
1 Clear & Transparent Information
- Truthful Information: Receive clear, timely, and transparent information regarding the scope of logistical, accompaniment, and coordination services contracted with BridgeHub Agency.
- Pricing Clarity & Secure Payments: Access itemized, transparent pricing for BridgeHub accompaniment packages, clearly separated from third-party medical or clinical fees. Access to secure electronic and in-person payment gateways.
2 Dignity, Respect & Privacy
- Intercultural & Dignified Care: Receive respectful, empathetic, and inclusive treatment, free from discrimination based on origin, race, gender, sexual orientation, religion, or health status.
- Data Protection (Habeas Data & Privacy): Absolute confidentiality regarding your medical history, personal data, and travel documentation under applicable data protection laws (Law 1581 of 2012 / GDPR).
- Bilingual Accompaniment: Have dedicated bilingual support and trained Care Coordinators to facilitate seamless, comfortable communication with clinical staff and institutions in Medellín.
3 Autonomy & Safety
- Free Choice: Freely accept or decline logistical suggestions or partner network options proposed by BridgeHub, and propose alternative providers.
- Verified Providers: The assurance that recommended transportation, lodging, and healthcare partners maintain valid legal licenses and accreditations (RNT, Ministry of Transport, Regional Health Department).
- Direct Support Channels: Inclusive, direct access to dedicated communication channels for resolution of any eventuality or concern during your stay.
USER RESPONSIBILITIES
As a user of BridgeHub Agency, you commit to:
1 Truthful Information & Disclosure
- Accurate Medical & Personal Data: Provide complete, exact, and truthful information concerning your medical background, allergies, ongoing pharmacological treatments, and travel expectations before and during your arrival in Medellín.
- Valid Documentation: Present required identity documents, visas, and migratory entry permits, as well as requested paraclinical tests and diagnostic imaging in a timely manner.
2 Compliance & Adherence to Protocols
- Medical & Biosafety Directives: Strictly adhere to post-operative instructions, physical restrictions, medication regimens, and follow-up consultations scheduled by treating specialists and clinical centers.
- Schedule Punctuality: Respect agreed times for private transfers, medical appointments, laboratory screenings, and scheduled accompaniment sessions.
3 Respectful Conduct & Community Ethics
- Respectful Treatment: Maintain respectful, decorous, and cordial conduct with the community, BridgeHub coordinators, drivers, translators, and medical or lodging personnel.
- Adherence to Ethical Code: Refrain from soliciting or engaging agency coordinators or partners in activities connected with commercial sex tourism, illegal substance procurement, or activities violating Colombian law (Law 679/2001 and Law 1336/2009).
4 Financial Responsibility
- Timely Settlement: Settle coordination fees and agreed BridgeHub Agency services pursuant to contracted payment milestones and schedules.
- Direct Clinical Payments: Pay procedural costs, surgical fees, clinical materials, accommodation, and unforeseen clinical expenses directly to accredited healthcare institutions or respective third parties.
Medical Liability Delimitation and Operational Scope Notice:
BridgeHub Agency (RNT #295703) is a logistical management, intercultural support, and non-medical bilingual accompaniment agency. BridgeHub does not provide direct medical, diagnostic, or surgical services. Full responsibility for medical acts, treatments, prescriptions, and surgical interventions rests exclusively with healthcare professionals and medical institutions duly accredited by the Ministry of Health of Colombia.