I hired Lorena from BridgeHub for medical assistance during my visit to Medellín, specifically for optometry and ophthalmology appointments at one of their partner clinics, which provided a very high level of care.
The experience was really great. BridgeHub arranged and scheduled my appointments, provided safe, convenient, and punctual transportation through one of their trusted partners, and Lorena was also there to support me throughout the entire process at the clinic.
Although the clinic already had an interpreter available during my medical appointments, BridgeHub provided additional support with communication and coordination at the clinic, especially at reception and when I had questions about the procedures. My ophthalmology case was somewhat complex, and I also had limited time available, so it was very valuable to have someone making sure my needs were addressed and that I left without any unanswered questions or concerns.
Lorena also helped facilitate communication with the clinic staff, making the process more efficient and ensuring that I received all the information I needed before completing my appointments.
In the end, I received my medical records translated into English and was able to take care of everything I needed. Overall, I had a very positive experience with both BridgeHub and the clinic.
